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All Cherry Hill Designs are protected by copyright law, so changing any part of our product design (font, color, adding a logo or element, etc.) may fall outside of the USCO legal umbrella of protection. In order to keep our copyrights in-tact, streamline our work flow and keep
production moving quickly (which keeps prices low), we do not customize our designs to meet your specifications. All designs are printed with colors and fonts as-shown -- with your custom name or text.
If you need custom artwork, we've worked with several very talented designers whose contact information we'd be happy to pass along upon request. Contact us if you'd like a designer referral. |
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Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of CHERRY HILL DESIGNS, Copyright © 2009, ALL RIGHTS RESERVED. The name "Cherry Hill Designs" and the tag line "label with style" are currently pending U.S. trademark status. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
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We accept VISA, Mastercard, and Discover cards via secure online payment gateway or through login to your PayPal account.
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If you've provided an incomplete order, have not submitted payment, or have a question about product details, your order will be placed on temporary hold until we can confirm all necessary information by email. This will delay your turnaround time. If we do not hear back from you in a timely manner, your order will be canceled and, if payment was supplied, a refund will be issued.
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This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site. |
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We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.
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Orders may be placed securely on our website anytime. We accept VISA, Mastercard, Discover, and PayPal via secure online payment gateway.
Once an order is placed online, you will receive an automatic order confirmation via email. If you think you've placed an order but did not receive a confirmation email from Cherry Hill Designs, either the confirmation email was flagged as spam (check your junk mail folder), or we did not receive your order or payment. If payment is not received within 5 business days of receipt, the order will be cancelled. |
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Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. CHERRY HILL DESIGNS reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item if product or quantity is no longer available. A refund will be extended in the event that an order is declined.
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| These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether CHERRY HILL DESIGNS signs them or not. We reserve the right to make changes to this site and these Conditions at any time. |
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If you do not wish to order on-line, you can call us Monday through
Friday during studio hours to place an order by phone. If you are not
able to reach us during studio hours, you may leave a message or email
us your number and the best time to reach you and we will try to call
you back during that time frame.
Phone: 940-488-5006
Hours: Monday-Friday
8:00 a.m. to 5:00 p.m. central time
Email: info@cherryhilldesigns.com |
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We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to CHERRY HILL DESIGNS. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us. We use "cookies" to keep track of your current shopping session, to
personalize your experience and also so you may retrieve your shopping
cart at any time.
When entering any of our contests or prize drawings, you'll be asked to provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the CHERRY HILL DESIGNS site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received. |
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Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. CHERRY HILL DESIGNS is not responsible for the actions of third parties. |
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In order to keep production moving and costs low, proofs are not provided with each order. We copy and paste personalization direct from the order to help
prevent spelling errors. It is very important to type the
personalization correctly and double-check all spelling before placing
an order. Cherry Hill Designs cannot be held responsible if the order
information given to us is incorrect. However, if we have made an
error, we will promptly reprint the item and ship it to you at no
charge.
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These labels are our livelihood, so we
want
you to enjoy using our products as much as we enjoy making them for
you. If
for
any reason you are unhappy with your purchase, please contact us within
30 days of your
purchase date and we'll provide a replacement set. Or if we've made an error on your order, just
let us know; we'd be happy to
make it right as quickly as possible. Please keep in mind
that all
personalized product is made-to-order -- specifically for you -- from
scratch; therefore, it is non-returnable and non-refundable. Canceled,
refused
or returned orders that have been printed are subject to a 15%
service fee, and shipping fees are non-refundable.
Please note: we cannot
replace waterproof labels that have faded in color due to exposure to
chlorine bleach. Please make sure your detergent is chlorine
bleach-free before washing your labels in the dishwasher. Read the
fine print on your detergent bottle/carton, review our notices posted in
each listing and heed the warning label placed on each set of
waterproof labels. With proper care, our vinyl labels can last
indefinitely.
We copy and paste personalization direct
from each order to help
prevent spelling errors. It is very important to type the
personalization correctly and double-check
all spelling before placing
an order. Cherry Hill Designs cannot be held responsible if the
order
information given to us is incorrect. However, if we have made an
error, we will promptly reprint the item and ship it to you at no
charge. |
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| Cherry Hill Designs will automatically charge and withhold the applicable 8.25% Texas sales tax for customer's with a billing address in the state of Texas. For orders shipped to other U.S. states, you are solely responsible for sales tax or other taxes. |
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Orders are shipped via USPS from Dallas, Texas. Tracking and insurance are not provided with
First Class service, and Cherry Hill Designs is NOT responsible for
delayed, lost or stolen First Class shipments. An expedited
shipping charge and tracking info may be added to your order for an
additional fee. Please note: we do not offer expedited turnaround --
only expedited shipping. All orders (regardless of shipping service
selected) are processed as quickly as possible.
Shipping times listed below are only USPS estimates -- not a
guarantee. Please contact the USPS with any questions.
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approx. 2-5 business days (US) - no tracking number provided
10+ business days (outside US) |
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Priority: |
2-3 business days (US only)
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Express: |
Overnight (US only - not available in all areas)
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A shipping confirmation number is provided for Priority and Express
shipments after your order is processed. Please keep this confirmation
for your records. Cherry Hill Designs is NOT responsible for delayed or
lost shipments unless you have purchased Priority or Express service. |
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| If you've purchased a product that includes a digital photo, and were unable to upload the photo online, please email your photo to orders@cherryhilldesigns.com.
Please do
not crop or edit your photos before uploading or sending. We have all of the tools
to professionally enhance and edit your photos - plus it's
all included in the price. Professional cropping is necessary to ensure
that trimmed edges will not cut off important features within the design. Minor touch ups are
free too. We'll even convert your images to black and white or sepia
upon request - no additional charge.
When possible, it's always best to send us the photo straight from your camera or photographer. We cannot use web photos that have been uploaded to an online photo album (Snapfish, Shutterfly
etc.). Please email us the actual photo from your computer. If
your email program compresses files for easy emailing or web viewing,
please turn off those features before emailing your photos.
We recommend digital images be at least 1800x1200 pixels (most
digital cameras offer this as an option). This will allow us to crop and
zoom without compromising final print quality. We cannot use compressed (low-resolution, web-quality) photos due to poor print quality. A hi-resolution photo's file size
should be about 900KB-2MB when attached to an email. Contact us with any questions. |
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Since all orders are made from scratch, the process usually takes 4-7 business days – plus
shipping transit time. Once
an order is placed, our customer service rep Karen will confirm the
order via email and send notification once the order has shipped.
Allow 4-7 business days for processing PLUS:
- First
Class Letter – 2-5 business
days* (no tracking info provided)
- Priority
Mail – 2-3 business days
- Express Mail – 1-2 business days
(overnight in most areas)
*First Class delivery time is NOT guaranteed by
the USPS and my take longer than 5 business days. Tracking number not
provided on First Class shipments. Transit times above are provided by
the USPS -- see USPS.com for more details.
All products are shipped via
USPS from Dallas, Texas, so additional shipping transit time will depend
on how close/far you are from Texas. If you've provided an
incomplete order, have not submitted payment, or have a question about
product details, your order will be placed on temporary hold until we
can confirm all necessary information via email. This will delay
turnaround time. |
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