Online Orders

Orders may be placed securely on our website anytime.  We accept PayPal, VISA, MasterCard, and Discover payments online via secure payment gateway. 

Once an order is placed, you will receive an automatic order confirmation via email.  If you think you've placed an order but did not receive a confirmation email from Cherry Hill Designs, either the confirmation email was flagged as spam (check your junk mail folder), or we did not receive your order or payment.  If payment is not received within 5 business days of order date, the order will be canceled.

Phone Orders

If you do not wish to order on-line, you can call us Monday through Friday during studio hours to place an order by phone.  If you are not able to reach us during studio hours, you may leave a message or email us your number and the best time to reach you and we will try to call you back during that time frame. 

Turnaround

UPDATE ON TURNAROUND:  Due to baby #2's arrival, we are currently working on a 4-7 business day turnaround, plus shipping time.  Most orders are processed and shipped within 6 business days.  When placing an order, you will see the current estimated turnaround times listed in the shipping options at checkout, and you will receive an automatic  notification via email after the order is shipped.  Rush orders will not be accommodated at this time. We apologize for any inconvenience, and we appreciate your patience while our staff is stretched thin during this busy time.

Allow approx. 4-7 business days for processing PLUS:

• First Class Letter – 2-5 business days* (no tracking info provided)
  
• Priority Mail – 2-3 business days
  
• Express Mail – 1-2 business days (overnight in most areas)
  

*First Class delivery time is NOT guaranteed by the USPS and my take longer than 5 business days. Tracking number not provided on First Class shipments.  Transit times above are provided by the USPS -- see USPS.com for more details.

All products are shipped via USPS from Dallas, Texas, so additional shipping transit time will depend on how close/far you are from Texas.

If you've provided an incomplete order, have not submitted payment, or have a question about product details, your order will be placed on temporary hold until we can confirm all necessary information via email.  This will delay turnaround time.

Additional Customization

In order to keep our design copyrights in-tact, streamline our work flow and keep production moving quickly (which keeps prices low),  we do not customize our designs to meet your specifications.  Simply stated, we do not offer "design-it-yourself" service.  All designs are printed with colors and fonts as-shown -- with your custom name or text. 

If you need custom artwork, I've worked with several very talented designers whose contact information I'd be happy to pass along upon request.  Email me if you'd like a designer referral.  

Need your logo on a custom label?  Need labels in a custom shape or size?  During certain times of the year (usually Jan-Apr) we can make custom labels if the customer-supplied artwork is print-ready and meets our specifications.  We charge a small set-up fee, and require a minimum order of 500 square inches of labels.  The actual label cost is charged per square inch.  Email us for more details.  Note: a logo or art supplied in a Word document is not considered print-ready; only vector art or hi-res JPGs are accepted.

Shipping and Tracking Info

Orders are shipped via USPS parcel service from Dallas, Texas.  Tracking and insurance are not provided with First Class service, and Cherry Hill Designs is NOT responsible for delayed, lost or stolen First Class shipments.  An expedited shipping charge and tracking info may be added to your order for an additional fee.  Please note: we do not offer expedited turnaround -- only expedited shipping.  All orders (regardless of shipping service selected) are processed as quickly as possible.

Shipping times listed below are only USPS estimates -- not a guarantee.  Please contact the USPS with any questions.

A shipping confirmation number is provided for Priority and Express shipments after your order is processed.  Please keep this confirmation for your records. Cherry Hill Designs is NOT responsible for delayed or lost shipments unless you have purchased Priority or Express service.

Return Policy

These labels are our livelihood, so we want you to enjoy using our products as much as we enjoy making them for you.  If for any reason you are unhappy with your purchase, please contact us within 30 days of your purchase date and we'll provide a replacement set.  Or if we've made an error on your order, just let us know; we'd be happy to make it right as quickly as possible.  Please keep in mind that all personalized product is made-to-order -- specifically for you -- from scratch; therefore, it is non-returnable and non-refundable.  Canceled, refused or returned orders that have been printed are subject to a 15% service fee, and shipping fees are non-refundable.

Please note: we cannot replace waterproof labels that have faded in color due to exposure to chlorine bleach.  Please make sure your detergent is chlorine bleach-free before washing your labels in the dishwasher.  Read the fine print on your detergent bottle/carton, review our notices posted in each listing and heed the warning label placed on each set of waterproof labels.  With proper care, our vinyl labels can last indefinitely.

We copy and paste personalization direct from each order to help prevent spelling errors.  It is very important to type the personalization correctly and double-check all spelling before placing an order.  Cherry Hill Designs cannot be held responsible if the order information given to us is incorrect.  However, if we have made an error, we will promptly reprint the item and ship it to you at no charge.

Sales Tax

Cherry Hill Designs will automatically charge and withhold the applicable 8.25% Texas sales tax for customer's with a billing address in the state of Texas.  For orders shipped to other U.S. states, you are solely responsible for sales tax or other taxes.

For more terms and conditions, check out our Store Policies page.